casestudy

Improve the productivity & build high performance

Challenge

Leading a team, whether it consists of ten or a hundred people, is incredibly challenging. Analyzing the team's performance isn't our cup of tea either. Our management was having a lot of trouble keeping track of the employees' performance while managing the team. 

Employees were not motivated & competitive. They were not exhibiting much involvement in their work, and there were many more challenges we were encountering since they didn't know where they needed to improve, their roles were unclear, and they could not spot the challenging areas. To run a successful company, we needed to be on the same page, which was difficult. 

What does Complere do?

 

We made Flolite a part of our company culture. To begin, we gave staff a template for a customized SAAS-based application for maintenance, which requires managers/leaders to have. Then, monthly one-on-ones using a pre-defined template aided them in providing feedback and determining the next steps for improvement. As a result, we saw significant productivity and performance improvements from using Flolite. 

The Flolite application mandates quarterly assessment, during which the team will be able to enhance their complex area with the assistance of mentors.  

  • This application enables our employees for rewards & recognition, which makes them motivated & competitive. 
  • Implementation of Flolite, we build the Culture of our Dreams 
  • Flolite provides companies with the tools to offer perks that employee Management 

The Scope of the engagement included the following initiative.

 

  • Conduct a quarterly performance review and keep track of it 
  • Build trust by revisiting goals, role clarity & ensuring growth 
  • Drive motivation by appreciating our team members 
  • Custom reports assessing the competency and engagement of our employees 
  • To assure action completion, we develop a procedure for reminding services 

Complere Solution benefited in many ways:

  • Our workplace is now a happier one 
  • Employees that are highly motivated and skilled 
  • Employees can recognize the problematic areas 
  • We are raising Flolite awareness and improving cultural literacy among our employees. 
  • Within six months of using Flolite, the company’s culture had improved from 50% to 80%, as everyone knew where they stood and where they needed to improve 
  • Employees are developing hidden talent with experienced mentors  

Summary

 

With highly personalized monthly 1-on-1, peer feedback, and quarterly reviews, it is easier for the team to fulfill the progress goals, resulting in high productivity. Flolite gives businesses the tools they need to offer employee perks while sustaining company culture. This statistic aids management in tracking team member performance and increasing team productivity. With these metrics, our employees have increased productivity and built excellent performance. As a result, they are more satisfied and happy in their current position. 

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Improve productivity & build high performance 
Complere Infosystem was unable to track employee performance because its employees were not motivated or competitive, and did not take an active role in their work. As a result, business was struggling. Want to know how Complere Infosystem is now able to come out of this tough situation and improve from 50% to 80%? Please click here! 

How automated reports helps
in increasing the productivity?

Challenge

Automated reports systems help businesses track the support team’s performance, goals, & self-evaluation to increase productivity and growth.

Creating the proper automated report process for the organization is a challenge. Complere has to build an automated report process to track team performance, each member’s self-evaluation, their goals, and increasing their productivity. It’s an entirely automated process to build a continuous connection between employer and employee.
Complere has to build an automated report process for a client to increase the productivity and performance of team members.

What does Complere do?

Complere set up an automated email system with metrics to track team members’ performance, goals, and daily targets. First, complere a scripted email and send it to their team members for feedback. Later all emails are sent to the owner automatically to track the performance and productivity of team members.

Complere create a metric for self-evaluation of team members. For example, we created a scripted email with giving metrics below:

Q – How many inbound calls have you made in a day?
Q – How many outbound calls have you made in a day?
Q – What is the Total call Duration of a day?
Q – What is the Total inbound call duration of a day?
Q – Total number of calls in a day?
Q – Average Handling Time?
Q – Average Response Time?

By asking these questions to their team members, each member can analyze daily targets and work progress. After sending feedback, all data is directly sent to the owner. This automated email system built a strong connection between employer and employee to keep track of team members’ performance, goals, and productivity.

The Scope of the engagement included the following initiative.

  • Build a complete automation to track the performance and productivity of team members
  • Creating metrics to do self-evaluation of each team member
  • Build a continuous connection between employer and employee
  • The owner keeps a track record of each team member’s performance.
  • Help to analyze the productivity and growth of the business.
  • Each team member does self-evaluation daily and sends a report to the owner.

Complere Solution benefited in many ways:

  • Complere provides a complete automated system to track their team members’ performance, goals, and productivity.
  • Each team member can do self-evaluation quickly by answering a few questions, and this report is automatically sent to the owner.
  • It helps to keep track of the growth of business and increase productivity.

Metrics

Complere builds an easy but effective automated system for team members to self-evaluate and send complete reports to the owner to track the performance and productivity. When team members do a self-evaluation and share the work performance with the owner, it results in high productivity. This automated system helps clients track the performance of their team members and increase the team’s productivity. We’ve built this system, so it is easy for clients to send a scripted SMS with given metrics to the team members and their feedback directly forwarded to the owner to track the daily targets, performance, goals, and productivity in work.

Textellent

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Challange

 
 
 
 

Textellent offers a better way to engage and keep customers through text message marketing. To enable the Tax preparation services Textellent has to build the integration with different software such as Drake, Intuit ProSeries, Taxwise Desktop & Online, CrossLink Professional Tax Software, TaxWare, Tax Slayayer Pro, Lacerte Tax, Rig Tax and others.

Textellent has to build at speed and scale to handle clients’ info uploads of Textellent customers from various Tax software, before the import files required to be validated and then processed.

What Complere did?

 
 
 
 
 
 
 
 
 

Textellent, a leader in Business Texting Solutions and named to one of the top spots by Software Advice (a Gartner company) in the 2020 year-end FrontRunners Report for SMS Marketing Software. Textellent provides a robust, flexible platform with rich out-of-the-box functionality and strong integration capabilities with Tax Softwares.

Complere approach to building real-time Integrations as microservices using Talend ESB for each Tax Softwares, where we have split the problem into master, branches and slave concept. Masters service is responsible to route the validation or process request of the requested software branch, Branches are where validation or processing is done of the client info and the slave job is common for all the branches which are responsible to load the transformed data into the database.

The scope of the engagement included the following initiatives :-

transform

Search and Build

Build the transformations from scratch specific to each Tax software.

Group 8

Processing

Build the REST validation framework which should validate the client info uploads from Textellent customers, response error and its description in a realtime.

Group 10

Fix Error

Build the error logging and rejects logging mechanism to identify and troubleshoot failures.

Group 4

Validating

Build a robust REST framework to take the request from the Textellent portal and send the same for validation and processing.

Group 7

Build Process

Build the standard slave process to consume processed files produces by the branches.

Group 19

Result

Build a process to support both real-time client info validation and scheduled based client info processing

Complere solution benefited the Textellent in the following ways:

Group 14

Heading

The generic framework in the system requires minimal customization, which ultimately saves development efforts and significantly reduces the cost of future implementation.

Group 16

Heading

The Talend ESB tool based microservices reduced 70% efforts on the development side.

Group 15

Heading

The Talend ESB tool based microservices reduced 70% efforts on the development side.

Group 18

Heading

Real-time data validation solution increased the customer satisfaction score by identifying the mistakes in the client info uploads.

Summary

 
 
 
 
 
 
 
 
 

 

Complere provided Textellent with a simple, easy to handle and high-performance data transformation solution. With the new solution, Textellent can enable its customers to uploads their client info and manage the transformed data in a centralized location. Improved rate and quality of transformations would not only help them quickly realize high ROI on their investment but also enable them to acquire major customers with a large business base in the long run.  

CASE STUDY: THE BAIL PROJECT

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Challange

 
 

The Bail Project™ National Revolving Bail Fund is a critical tool to prevent incarceration and combat racial and economic disparities in the bail system.

 

The Bail Project combats mass incarceration by disrupting the money bail system—one person at a time. This restores the presumption of innocence, reunites families, and challenges a system that criminalizes race and poverty. The Bail Project on a mission to end cash bail and create a more just, equitable, and humane pretrial system.

To combat mass incarceration The Bail Project has to set up and consume feeds from various jail & court websites to keep track of the next hearing date and also to follow up with the person in need to make sure his appearance in court.

What Complere did?

 
 
 
 
 
 
 
 
 
 
 

Complere approach to set up web scrapers and data warehouse solution on AWS Cloud to hold data from various jail & court websites, which support data discovery and follow-ups requirements to ensure the appearance of the concerned person in court. We have built & enhanced the scrappers specific to jail & court websites and set up the standardised staging and data warehouse layers to support data discovery.

The scope of the engagement included the following initiatives :

Build/enhance the node js scripts to scrape data from various Jail & Court websites and capture raw data in MongoDB.

Build the process to bring raw data from MongoDB to the staging area.


Build the process to transform the data identified in the staging area to populate data warehouse fact and dimension tables using PL/pgSQL

Build a process to bring messages from AWS DynamoDB and make them available in the data warehouse.


Build a process to capture leads, accounts, contacts, cases and other information from salesforce and make it available in the data warehouse.

Deploy ETL jobs on the AWS EC2 servers and set up a schedule to run the daily end-to-end process.


Setup the batch control to handle increment or full load specific to each source.



Setup Audit control system for each execution of process instance with the end status of SUCCESS or FAILED with an appropriate error message to resolve the failure.

Build the error logging and reject logging mechanism to identify and troubleshoot failures.

Complere solution benefited the The Bail Project in the following ways:

The centralized data warehouse solution helps The Bail Project by integration the data from various sources like the jail & court websites. Salesforce, and messages from DynamoDB to find & follow ups persons in need

The development of ETL in the Talend data integration tool & PL/pgSQL has reduced 70% efforts on the development side.




The easy to understand & extensible approach has benefited the project to self manage and extend the use case.



Summary

 

Complere provided The Bail Project with simple, easy to handle, high-performance ETL pipelines and data warehouse solution on AWS Cloud. With the new solution,  The Bail Project can take advantage of all consolidated data in the warehouse to identify the next needful person. Improved data quality and data availability would not only help them quickly realize high ROI on their investment but also enable them to end cash bail and create a more just, equitable, and humane pretrial system. Because bail is returned at the end of a case, donations to The Bail Project™ National Revolving Bail Fund can be recycled and reused to pay bail two to three times per year, maximizing the impact of every dollar

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