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Increased Ticket Closure by 25% and Cut Call Handling Time by 20% with efficient Data Analytics

The customer, a leading healthcare service provider, faced challenges in managing outbound calls to patients and resolving their inquiries.
They were also troubled due to low ticket closure rate, high YTD costs, reduced productivity, increased call handling time and increased resource consumption.
The manual tasks and improper data analytics were impacting them with low productivity, YTD cost issues and inaccuracies.

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