Increased Ticket Closure by 25% and Cut Call Handling Time by 20% with efficient Data Analytics

The customer, a leading healthcare service provider, faced challenges in managing outbound calls to patients and resolving their inquiries. They were also troubled due to low ticket closure rate, high YTD costs, reduced productivity, increased call handling time and increased resource consumption. The manual tasks and improper data analytics were impacting them with low productivity, YTD cost issues and inaccuracies.

Want to know how we helped our customer to achieve the following best results on the challenges they faced?

Ticket closure rate increased by 25%

YTD Cost savings improved by 30%

Productivity increased by 15%

Call handling time reduced by 20%

Resource Consumption reduced by 10%

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Complere Infosystem is a multinational technology support company that serves as the trusted technology partner for our clients. We are working with some of the most advanced and independent tech companies in the world.

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D-190, 4th Floor, Phase- 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 140308
1st Floor, Kailash Complex, Mahesh Nagar, Ambala Cantt, Haryana 133001
Opening Hours: 8.30 AM – 7.00 PM

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