Challenge
Creating the proper automated report process for the organization is a challenge. Complere has to build an automated report process to track team performance, each member’s self-evaluation, their goals, and increasing their productivity. It’s an entirely automated process to build a continuous connection between employer and employee.
Complere has to build an automated report process for a client to increase the productivity and performance of team members.
What does Complere do?
Complere create a metric for self-evaluation of team members. For example, we created a scripted email with giving metrics below:
- How many inbound calls have you made in a day?
- How many outbound calls have you made in a day?
- What is the Total inbound call duration of a day?
- Total number of calls in a day?
- Average Handling Time?
- Average Response Time?
The Scope of the engagement included the following initiative.
- Build a complete automation to track the performance and productivity of team members
- Creating metrics to do self-evaluation of each team member
- Build a continuous connection between employer and employee
- The owner keeps a track record of each team member’s performance.
- Help to analyze the productivity and growth of the business.
- Each team member does self-evaluation daily and sends a report to the owner.
Complere Solution benefited in many ways:
- Complere provides a complete automated system to track their team members’ performance, goals, and productivity.
- Each team member can do self-evaluation quickly by answering a few questions, and this report is automatically sent to the owner.
- It helps to keep track of the growth of business and increase productivity.
- 30% increase in team productivity through automated self-evaluation and performance tracking.
- 40% reduction in reporting time by eliminating manual effort through automation.
- 25% improvement in goal achievement rates due to regular tracking and feedback.
- 50% faster feedback loop between employees and the owner for performance insights.
- 20% higher employee engagement as team members actively tracked and improved performance.
- 35% better business growth analysis enabled by centralized performance data.