How automated reports helps
in increasing the productivity?

Challenge

Automated reports systems help businesses track the support team’s performance, goals, & self-evaluation to increase productivity and growth.

Creating the proper automated report process for the organization is a challenge. Complere has to build an automated report process to track team performance, each member’s self-evaluation, their goals, and increasing their productivity. It’s an entirely automated process to build a continuous connection between employer and employee.
Complere has to build an automated report process for a client to increase the productivity and performance of team members.

What does Complere do?

Complere set up an automated email system with metrics to track team members’ performance, goals, and daily targets. First, complere a scripted email and send it to their team members for feedback. Later all emails are sent to the owner automatically to track the performance and productivity of team members.

Complere create a metric for self-evaluation of team members. For example, we created a scripted email with giving metrics below:

Q – How many inbound calls have you made in a day?
Q – How many outbound calls have you made in a day?
Q – What is the Total call Duration of a day?
Q – What is the Total inbound call duration of a day?
Q – Total number of calls in a day?
Q – Average Handling Time?
Q – Average Response Time?

By asking these questions to their team members, each member can analyze daily targets and work progress. After sending feedback, all data is directly sent to the owner. This automated email system built a strong connection between employer and employee to keep track of team members’ performance, goals, and productivity.

The Scope of the engagement included the following initiative.

  • Build a complete automation to track the performance and productivity of team members
  • Creating metrics to do self-evaluation of each team member
  • Build a continuous connection between employer and employee
  • The owner keeps a track record of each team member’s performance.
  • Help to analyze the productivity and growth of the business.
  • Each team member does self-evaluation daily and sends a report to the owner.

Complere Solution benefited in many ways:

  • Complere provides a complete automated system to track their team members’ performance, goals, and productivity.
  • Each team member can do self-evaluation quickly by answering a few questions, and this report is automatically sent to the owner.
  • It helps to keep track of the growth of business and increase productivity.

Metrics

Complere builds an easy but effective automated system for team members to self-evaluate and send complete reports to the owner to track the performance and productivity. When team members do a self-evaluation and share the work performance with the owner, it results in high productivity. This automated system helps clients track the performance of their team members and increase the team’s productivity. We’ve built this system, so it is easy for clients to send a scripted SMS with given metrics to the team members and their feedback directly forwarded to the owner to track the daily targets, performance, goals, and productivity in work.